FAQs - Frequently Asked Questions
If you’ve already planned your trip but aren’t sure how to book with us, here are some of the most common questions from our customers.
Of course not! In addition to car charter service across all states in Malaysia, we also provide local transportation within Singapore and private car services from Singapore to Malaysia.
Yes! Our drivers are fluent in at least 3 languages — Mandarin, English, and Malay. Some of them can even speak other dialects, such as Cantonese and Hokkien. So you’ll have no communication worries during your trip.
Usually, our drivers also serve as guides during your trip. However, if you’d like a dedicated professional tour guide to accompany you, please let us know in advance. There will be an additional charge of RM350 per day for this service.
Yes, we do! We’ll suggest an itinerary based on your preferences, and we’re happy to adjust it according to your wishes.
Yes, for safety reasons, infants are required to be in a car seat. If you need one, we can provide infant and car seats to ensure a safe travel experience. Just let us know in advance when you book. Of course, you’re also welcome to use your own car seat if you prefer.
Yes, there will be an additional charge for each extra pick-up or drop-off location beyond the first.
Yes, you can add more itinerary as long as it is within the car charter service time. However, if the car charter time exceeds the limit, overtime charges will apply.
Yes, Mytrip offers 24/7 private car service Singapore Malaysia. Always ready when you are! However, please note that availability is subject to vehicle availability at the time of booking.
All our chartered car and taxi fares are charged per vehicle with clear and transparent pricing.
Yes. For your safety, all passengers are covered by our vehicle insurance.
Booking is easy! You can also contact our customer service directly via WeChat or WhatsApp to make your booking.
- Wechat: MYTRIP90 / MYTRIP616
- WhatsApp: +60147726926 / +60147724306
You can book private car service Singapore Malaysia with us at any time! However, to ensure vehicle availability, we recommend making your booking at least 24 hours in advance.
You’re welcome to book at any time! However, for weekend charter services, we strongly recommend making a reservation at least three days in advance. If you urgently need the service or require same-day arrangements, please contact us via WeChat or WhatsApp — we’ll check if a driver is available for you.
You can make changes to your booking up to 24 hours before the scheduled date. However, whether we can accommodate the changes will depend on vehicle availability.
Yes, please include the correct number of infants and children in your booking details. The maximum number of passengers allowed depends on the type of vehicle, so we can recommend the most suitable car for your trip.
You’ll receive the driver’s contact details via WeChat/WhatsApp one day before your trip.
Yes, you can. Please let us know as soon as possible if there are any changes. If you require a larger vehicle, the cost will vary depending on the new vehicle you choose. Please note that this also depends on vehicle availability and the situation at the time of the change.
All listed prices are for one-way trips only.
Yes, absolutely. Please let us know when you make your booking.
While we do our best to ensure continuity, the driver for your return trip may differ due to scheduling and availability. Rest assured, all MYTRIP drivers are experienced and dedicated to providing excellent service.
Yes. We typically require a 10% deposit to secure your booking, and the remaining balance can be paid on the spot after the service is completed.
However, if there are any international issues or difficulties with payment, you can also pay the full amount in cash after the service.
Absolutely! You can view the prices here: Price or feel free to contact us directly. We will only confirm your booking once you’ve given us your final approval.
- Wechat：Mytrip90
- Whatsapp：+6014-772 6926
We offer the following payment methods:
Bank transfer, Touch ‘n Go, WeChat Pay, or Alipay to our company account.
Cash payment to the driver upon arrival at your destination
Absolutely not! We prioritize our customers’ best interests, and our transparent pricing for chartered car and taxi service ensures all your transportation needs are met without any surprises.
Yes, for cash payments, we accept not only Malaysian Ringgit (MYR) but also Chinese Yuan (CNY), Singapore Dollars (SGD), and US Dollars (USD).
Tips are not required, but they are a way to show appreciation for excellent service. If you’re happy with the driver’s service, feel free to tip based on your own preferences.
Yes, we do. After payment, we will issue a receipt for you, containing detailed information about your trip to ensure complete transparency. The receipt is usually sent PDF via WeChat or WhatsApp. If you need one, please let us know at the time of booking.
We do charge waiting fees, but we’re flexible! If you provide your flight number at the time of booking, the driver can track your arrival time. Waiting fees are negotiable as long as you’ve shared your flight number.
Usually, the driver will start counting the free waiting time of 90 minutes from the time you land.
One day before your trip, we’ll create a WeChat/WhatsApp group that includes you and your driver. This way, you can easily communicate with the driver, and they’ll guide you on where to meet after you land.
We also track the entire process in real-time to ensure your safety and the driver’s service.
MYTRIP offers a variety of vehicles — from 5-seater cars to buses. You can click here to see: Fleets
We offer vehicles ranging from 5 seats to 10 seats or more, depending on your group size. No matter your destination, we’ll help you choose the most suitable vehicle for your journey.
Yes! You can cancel your booking, but please note that the deposit is non-refundable. We would appreciate it if you could let us know about any cancellations at least 48 hours before your scheduled travel date.
Yes, we do! MYTRIP offers a variety of chartered services, including wedding cars. We’ll provide a quote based on your needs and the details you share with us.
Yes, we can. For bicycles, please remove the front wheel to make it easier to fit in the vehicle.
Yes, you’re welcome to enjoy snacks or drinks in the car. However, we kindly ask that you help us keep the vehicle clean.
Absolutely! If anything happens, we’ll arrange a replacement vehicle for you right away to ensure your trip remains safe and smooth.
Looking for a Private Car Service for Tours or Transfers?
Don’t wait any longer! Contact us now for more details!
WhatsApp: +6014-772 4306
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